How to Buy Tickets to Home and Away Matches
Over the phone
Call the One Hotspur Ticketing and Membership Hotline on 0844 844 0102 (option 1), now open 24 hours a day. If you are calling from outside the UK, please call +44 207 998 1068.
From the Ticket Office situated on Paxton Road, open Monday to Friday 9.30am-5.00pm.
The Ticket Office is open Monday to Friday 9.30am – 5.00pm. On matchdays, the Ticket Office will be open four hours prior to kick-off, until half time.
Please bring the card used for the purchase (where applicable) along with photographic identification to the Paxton Road Ticket Collection Windows. We would ask supporters collecting pre-paid tickets to arrive at the Paxton Road Ticket Collection Windows at least 90 minutes prior to kick off.
Ticket Exchange Scheme
Using the Ticket Exchange Scheme, Season Ticket Holders can now make their Season Ticket seat available for resale to One Hotspur Members whenever they are unable to make a match at White Hart Lane, resulting in genuine fans having greater access to tickets.
GUEST TICKETS FOR ONE HOTSPUR MEMBERS
One Hotspur Members will have a one day window to purchase ONE additional guest ticket for any home league fixture. This day will usually be on the tenth day of the booking period for One Hotspur Members – the day before any remaining tickets go on General Sale. Tickets are dependent on availability, are not guaranteed and can be purchased through the channels listed above.As One Hotspur Season Ticket Holders already have their match ticket, they cannot purchase tickets during the One Hotspur Member booking period, with the exception of the Guest Sale day, whereby they will be able to purchase ONE guest ticket for each Season Ticket held.
Subject to availability, One Hotspur Season Ticket Holders have the opportunity to move from their usual seat to be seated adjacent to their guest ticket for any home league fixture. This facility may only be used by calling the One Hotspur Ticketing and Members Hotline on the Guest On-Sale date on 0844 844 0102 and selecting option 2.
HOW TO BOOK AWAY MATCH TICKETS
One Hotspur Season Ticket Holders are first to be invited to apply for away match tickets. Subject to availability, One Hotspur Bronze and Lilywhite Members are then invited to submit an application. If there are tickets remaining after both application periods, tickets will then go on general sale. In some cases the general sale will be on a controlled basis to supporters with a booking history with the Club (depending on any security implications surrounding the fixture).
Application dates can be found by clicking on the ‘See Details’ tab on the relevant fixture on the Latest Ticket News section of the website.
If a match is oversubscribed with applications, tickets will be allocated using our loyalty points system. Applications from One Hotspur Season Ticket Holders will take priority over One Hotspur Bronze and Lilywhite Members. Tickets will be allocated on an individual supporter’s loyalty points as opposed to a group average. (e.g. If one supporter out of an application for a group of five has the required loyalty points for a fixture, one ticket will be allocated).
Applications for away matches can be submitted in the following ways:
One Hotspur Season Ticket Holders and Members can apply online during their application period by CLICKING HERE. To apply online you will need your client reference number and the client reference number of anyone you wish to apply with. Applying online is the easiest and most secure way of submitting an application.
In Person / By Post
One Hotspur Season Ticket Holders can submit the required voucher from their season ticket book along with the vouchers of other Season Ticket Holders they wish to apply with. Please ensure that the relevant information is filled out on the back of every voucher that is submitted, including client reference number and full card details.
One Hotspur Bronze and Lilywhite Members can submit an away match application form (available by CLICKING HERE). The form can be emailed to firstname.lastname@example.org
Vouchers and forms can be handed in to a member of Ticket Office staff at the Paxton Road Ticket Office during the above opening hours or sent in to us. We would recommend that any vouchers or forms that are posted to the Ticket Office are sent in by Special Delivery so that the delivery status of the item can be tracked as well as ensuring payment details are kept secure.